Broker Resources

Stellar MLS Brokers have always been responsible for unpaid invoices of members from their office. At the end of each annual billing period, offices with unpaid invoices have faced suspension. This was previously a highly manual process, with limited communications to you, our brokers. The improved update increases our ability to communicate your office members’ standings, your broker account status, and your office status. 

As a broker, you will now receive weekly communications if your office is at risk of MLS suspension. You will have 35 days from your first office suspension notice to resolve outstanding issues in your office to avoid MLS suspension. In addition to this, prior to full office suspension we have added an intermediate step, where the office’s Add/Edit access will be suspended first. From an office’s Add/Edit suspension date you will have 7 days to avoid full MLS suspension. 

You can view Stellar MLS's updated policy regarding broker responsibility by clicking here.  

Brokers of Stellar MLS agree to submit required listings from their office into Stellar MLS’s system. Therefore, all licensed sales and broker associates who belong to a Stellar MLS office must keep their accounts in good standing. However, if a broker runs a separate Limited-Service Referral Office that does not belong to a REALTOR association or MLS, the broker can move an unpaid associate to that office. 

Yes. Brokers will receive a weekly email 35 days before their office’s projected suspension date, if the office is at risk of suspension due to an overdue invoice or unmet education requirements. 

To ensure your office is in good standing, ensure all office members pay their invoices on time, including new subscriptions, renewals, fines, and reinstatement fees. If a member is suspended for non-payment, the invoice responsibility will automatically transfer to you as the broker. Additionally, keep your own account in good standing by meeting all MLS education requirements and paying any outstanding invoices. 

For a full tutorial on how to pay an invoice on behalf of one of your agents, click here. 

You can view the latest information on suspended members and those at risk of suspension by visiting the Stellar MLS Broker Portal. 

To view members of your office who are currently suspended click the “Suspended Members” icon on the Broker Portal homepage.

To view members of your office who are at risk of MLS suspension click the “Upcoming Member Suspension” icon on the Broker Portal homepage.

To view an upcoming Office projected suspension date and see the suspensions in your office contributing to office suspension, click the "Office Suspension Monitor" icon on the Broker Portal Homepage.

Yes. You will receive the following emails regarding your office’s suspension status: 

• Weekly emails informing you of upcoming member suspensions in the next 15 days. 
• Daily emails informing you of members that will be suspended tomorrow.
• Weekly emails informing you when your office will be suspended from MLS access and how to resolve outstanding issues.

If you do not resolve outstanding invoices and unmet education requirements in your office, all office members will lose add/edit listing access after 35 days of the initial issue in the office. A week later, if the issues are still unresolved, the entire office will be fully suspended from MLS access. Suspensions occur on Wednesdays, and all issues must be resolved to restore access. 

For Florida Offices: If an agent in your office does not plan to renew their Stellar MLS subscription: 

• Log into your DBPR Portal to deactivate the agent from your office.
• Click on your ‘Office Record’ and then ‘Maintain Relationships’.
• Once the agent is deactivated from DBPR you must follow the policy of the agent’s primary Realtor Board/Association to deactivate their Realtor membership.

Stellar MLS receives its data from REALTOR Board/Associations, all of the above steps must be completed for an agent’s record and invoice to be removed from your office. 

For Puerto Rico Offices: If an agent in your office does not plan to renew their Stellar MLS subscription:

• Inactivate the agent with the Department of State.
• Contact the Puerto Rico Association of Realtors (PRAR) to deactivate.

For Thompson Offices: If an agent in your office does not plan to renew their Stellar MLS subscription:

• Log into your DBPR Portal to deactivate the agent from your office.
• Click on your ‘Office Record’ and then ‘Maintain Relationships’.

For questions or concerns regarding your office standing, please contact us at officestanding@stellarmls.com or 800-686-7451.