Report a Buyer Broker Agreement Violation

Report a Buyer Broker Agreement Violation


Per Stellar MLS Rules & Regulations, Article 06.01: Written Buyer Agreements Required, a BBA is required prior to showing a property. If you are aware of a licensed real estate agent showing properties without a fully executed Buyer Broker Agreement (BBA) in place, please complete and submit the below form. 


Stellar MLS will investigate and take any necessary steps to ensure the agent complies with this requirement.

Using Buyer Broker Agreements

United in Compliance


In compliance with the NAR settlement, Stellar MLS will update its policies on Buyer Broker Agreements (BBAs), going into effect on August 6, 2024.


A BBA is a contract between a buyer and a real estate broker or agent that defines their working relationship, including roles, responsibilities, and compensation. Starting August 6, 2024, all Stellar MLS brokers and agents must have a BBA with their customers before touring a property. 


"Touring" a property occurs when a buyer and/or the agent from the brokerage working with a buyer physically enter a home, or when the agent is physically delivering a live virtual tour where the buyer isn’t present. A home is defined as a residential property of one-four dwelling units. Please note: a Buyer Broker Agreement is not required for any other property class, including rentals.

Key Points to Know

Buyer Broker Agreements formalize the working relationship between you and your customers, defining roles, responsibilities, and expectations. They ensure an exclusive relationship, protect both the customer and the brokerage, and promote transparency and trust. The National Association of Realtors is mandating that the following components be in any BBA:


  • The specific amount or rate of compensation and how it will be determined must be clearly disclosed. The amount must be specific, easily verifiable, and not open-ended.


  • A clause prohibiting the brokerage from receiving more compensation services than the agreed amount or rate in the BBA.


  • A clear statement that broker fees and commissions are not set by law and are fully negotiable.


Ensuring Compliance with Buyer Broker Agreements

While Stellar MLS will not collect Buyer Broker Agreements, we must enforce their existence and ensure all required components are included. Similar to listing contracts, we will request a copy of the original agreement if improper use is reported.


Effective August 6, 2024, any violation of the rule requiring a Buyer Broker Agreement prior to touring a property will result in an automatic $500 fine for first-time offenders.


NAR’s Take on Buyer Broker Agreements

Buyer Broker Agreements help create a long-lasting and cooperative relationship through transparency, ensuring customer connection and building strong relationships with buyers by:


  • Clarifying roles and responsibilities of both the buyer's agent and the buyer. 


  • Defining compensation and commission, if any will be paid. 


  • Providing legal protections by formalizing the professional relationship. 
Watch the full video from the National Association of Realtors® to learn more about buyer broker agreements:
Watch Now

Frequently Asked Questions

  • For the Buyer Broker Agreement (BBA), does the agent or the broker have to sign?

    The settlement only addresses the elements required in written buyer agreements.  Florida REALTORS is in the process of amending their form options. Please check with your broker or office manager on office practices and requirements.  

  • How will the MLS be enforcing and tracking the use of a Buyer Broker Agreement (BBA)?

    Currently, Stellar MLS will not be collecting agreements, but if it is reported to Stellar MLS that an agent is showing properties without a written agreement, we will investigate and require the agent to provide a copy of the agreement within one business day.


    If the BBA complies with the requirements, no action will be taken. However, if the form is not complete or out of compliance with requirements , an automatic Level III fine will be assessed in accordance with the Stellar MLS Rules and Regulations.  


  • Are Buyer Broker Agreements required for Auto Emails?

    There is no BBA required in advance of sending auto emails to potential buyers.  Once it’s time to show/tour a property, the BBA requirement is triggered. The requirement is to enter into a written agreement, prior to showing properties. In general, “touring” a home means that the buyer and agent enter a house for a live or virtual tour.    

  • What constitutes touring?

    Touring a home means when the buyer and the broker, or an agent, at the direction of their broker, enter the house. This includes when the broker or other agent, at the direction of their broker, enters the home to provide a live, virtual tour to a buyer not physically present. See NAR’s FAQ on what constitutes “Touring” : 

    NAR FAQ
  • How is Stellar planning to be in compliance with the buyer broker agreement?

    Stellar will remain in compliance with the requirement for a buyer broker agreement prior to touring a property (in person or virtual) by requesting copies of BBAs when necessary, verifying that the form is properly completed and in compliance with the required components. Failure to submit the form upon request or improper form/completion will result in an automatic Level III Severe Penalty.

  • What is required from us as brokers to be in compliance with the rule that buyers must sign agreements before touring a property?

    Beginning on August 6th, brokers will need to have a process in place with their agents for the completion of a BBA before an agent tours/shows a property to a potential buyer. FR forms have been released; brokers may choose to use their own internal forms though the forms must be compliant with the requirements.  See our FAQ for the components required. 


  • What are the required contents of a Buyer Broker Agreement per the MLS?

    The key components (for MLS purposes) of a BBA are as follows: 1. specific and conspicuous disclosure of the amount or rate of compensation the broker will receive; 2. the amount of compensation noted in a manner that is objectively ascertainable and is not open-ended; 3. provision that prohibits the broker from receiving compensation from any source that exceeds the amount/rate agreed to wth the buyer; and 4. a conspicuous statement that broker fees/commissions are not set by law and are fully negotiable. 


  • If showing multiple homes in one day do I need a form for each showing signed by each broker and my buyers and myself?

    For each buyer you are showing property to, a BBA will be required. Example: one buyer, multiple properties, same day, or over multiple days=one agreement; Example #2: showing the same or different property to multiple buyers, a BBA for each buyer.


  • As the buyer's agent, am I required to send a copy to the listing agent before I show the property?

    There is no MLS requirement that you show a copy of a BBA to the listing agent/office before showing; best practice and MLS requirements would dictate that you have one before showing. 


  • Can a listing agent ask for a copy of the Buyer Broker Agreement from buyers agent?

    A BBA is a contract between the buyer's broker and the buyer, and it would be inappropriate to request a copy. However, you could certainly ask for verification that the agent has a signed BBA prior to showing. 

  • Do I need to have an agreement walking into an open house with a buyer?

    If you are working with a buyer and touring/showing properties in person or virtually, a written BBA is required before entering an open house. 


  • What if I do an open house for a listing that is not mine?

    If an agent is hosting an open house for a listing that is not their own, that agent is working on behalf of the seller and no BBA would be required to show to an unrepresented buyer. 


  • If your specific Buyer Broker Agreement amount is X% and it turns out seller is offering more, what happens?

    If there is a possiblity of more compensation that is in a BBA, the buyer's agent would need to discuss with the buyer and ask for an amendment to the BBA in order for a higher amount to be received. 


  • Can I accept less from the Buyer than what is in the Buyer Broker Agreement if I choose?

    Any changes to the BBA would be handled through an amendment to the BBA with the buyer. 


  • Can you amend a Buyer Broker Agreement as things are very dynamic?

    Yes, you can amend a BBA with the buyer's approval.


  • If a seller is offering a lesser amount, does the Buyer Broker Agreeement need to be amended?

    This would be between the buyer and the buyer's broker. It could be amended, or the buyer could choose to pay the difference. 

  • What if a seller offers a bonus to the buyer's agent along with a percentage ?

    The buyer's broker cannot receive more compensation than is agreed to in the BBA. The BBA could be amended to authorize a bonus at the discretion of the buyer. 


  • Can a Buyer Broker Agreement say something to the effect of $123 or less or …%abc or less?

    No, the amount of compensation that the buyer agrees to be must be specific. Open-ended options are not specific, so no ranges, not general comments that notes "up to",  or automatic changes if the seller offers more.  The amount must be definitive and any changes will have to be made through an amendment if the buyer agrees.

  • How does a listing agent of a property handle direct buyer leads who want tour to the property? Do we need a buyers broker agreement signed by them?

    Showing a property as the listing agent/office to an unrepresented buyer would NOT require the BBA. An agreement is not required because the broker/agent is performing work for the seller and not the buyer. Use of the BBA is required before a buyer's agent/brokerage shows a property. See NAR FAQ #60-62: https://www.nar.realtor/the-facts/nar-settlement-faqs 


  • Could you please discuss Stellar MLS's decision around requiring the Buyer Broker Agreement rather than written agreement like a Touring Agreement prior to showing? 

    Stellar MLS requires some form of a BBA and there are several options provided by Florida Realtors that are all compliant with the required inclusions for MLS purposes. 


  • So the listing agent must have them sign at an open house if the move towards purchasing with the listing agent? 

    If you are the agent hosting the open house, a BBA is not required to show an unrepresented buyer the property, as you are representing the seller at that point. Should the relationship evolve further and you show that buyer more properties listed in the MLS, then a BBA would be required.


  • If they do not want to sign the Buyer Broker Agreement can we do a showing agreement for the day with addresses included? 

    Stellar MLS does not require use of a specific form, only that the form used contains the required elements of the settlement.  Brokers may develop their own forms, and the Florida REALTORS Exclusive Buyer Broker Agreements (EBBAs), Showing Agreement, and Pre-Touring agreement, all meet the requirements. 


  • What about a video showing? For example: Facetime, WhatsApp, or video call.

    If the showing is open to a wide audience, such as a Facebook Live or a video posted to social media that has a wide audience, no BBA would be needed. If you provide a generic virtual tour link from the listing agent, that would not trigger the requirement either. However, if you physically enter a home to deliver a “LIVE” virtual tour for a specific buyer, then yes, a written agreement would be needed.


  • If a broker requires use of a compliant Buyer Broker Agreement, but agent fills in additional terms that are not compliant, is penalty to agent or broker? 

    If the form is compliant and the content (MLS requirements) is incomplete, unsigned, or is incorrectly completed, the penalty would go to the agent. 


  • Does a Buyer Broker Agreement create an exclusive relationship with a buyer or can a buyer sign multiple Buyer Broker Agreements with multiple agents? 

    This is a question for your broker or the FR Legal Hotline


  • What happens if the buyer refuses to sign the Buyer Broker Agreements?

    There are multiple options for a BBA (provided by FR) including one for only specific properties. If you do show a property that is listed in the MLS without a BBA, you will be in violation of the MLS rules and subject to a fine.


  • Do I need a Buyer Broker Agreement for vacant land? 

    No. A BBA is only required prior to showing residential properties of one-four units. (rentals are also exempt)

  • Can we write that the buyer broker compensation is x amount of the property purchase price? 

    Conspicuous simply means that it needs to be prominent and easily identified, not buried -- for transparency to the buyer.  When completing the amount of compensation, it needs to be specific as in your example. 


  • Under buyer agreement stipulations: Disclosure of the amount that the broker will receive compensation from any source. Does this mean when it's my own listing and I'm receiving "both seller and buyer sides"? 

    This is a question for the FR Legal Hotline or your broker.


  • Can I show with Buyer Broker Agreements with no charge to the buyer? 

    Absolutely, the intent of the BBA is to clarify what the buyer's broker will be paid if the property is purchased. 


  • How will it work for leads? I pay for buyer leads and now we need to sign a Buyer Broker Agreement before showing a home so how will that work? 

    Regardless of the source of a lead, you will need a signed BBA before showing a residential listing that is in the MLS. 


  • If I show one on my brokerage’s listings to an unrepresented buyer, do I need a written agreement with that buyer?

    It depends.  If working solely on behalf of the seller, a written agreement with the buyer would not be required.  However, if at any point you begin providing services to the buyer, then an agreement would be required prior to touring residential property. Please verify with your broker or the FR Legal Hotline. 

Need Help?


If you have any questions about reporting Buyer-Broker Agreement violations, please contact us by email at: compliance@stellarmls.com

Share by: