Stellar MLS's updated password requirements are: 

• Cannot be the same as any personal information we have on file: Do not use your name or email. Instead, try something unique and memorable.
• Avoid common passwords: The password will be checked against a list of commonly used passwords.
• Length requirement: Passwords must be between 8 and 255 characters.
• Special characters: Must include at least 1 special character (e.g., ~!@#$%^&*()-_=+[]{}|;:,.<>/?).
• Numerical characters: Must include at least 1 number (0-9).
• Uppercase letters: Must include at least 1 uppercase letter (A-Z).
• Lowercase letters: Must include at least 1 lowercase letter (a-z).
• Password history limit: Up to 2 prior passwords are saved and cannot be reused for 365 days.

There is a link to look up your Stellar MLS ID on the Stellar MLS portal log-in screen. If you are unable to find your ID number through that link, please call the Stellar MLS Support Center at 407-960-5300.

Please call our Support Center at 407-960-5300.

An authenticator app helps secure your access to Stellar MLS systems by confirming your identity. It adds an extra layer of protection, ensuring that only you can log into your account, even if someone else knows your password.

Please call our Support Center at 407-960-5300.

You can call the Stellar MLS Support Center at 407-960-5300. A Stellar MLS Staff member will have to securely verify your identity to troubleshoot your MFA request.

If you are not receiving your codes to authenticate your account please contact the Stellar MLS support team at:  407-960-5300.

Please watch out comprehensive tutorial here. 

You can save a product to your favorite two ways:

• Click Products & Services, then select Toolkit, and begin adding your products to Favorites. 
• Once already on your favorites bar, select the pencil icon, then click the plus sign (+) under the favorites section. From here, you can select the box next to all the products you wish to favorite and hit save!

Your favorites are on the left side of your screen. If you do not recognize the product's logo, hover over the icon to view the product name. 

You can change the order of your product favorites on the left navigation. Under your most recent favorite, select the pencil icon. Using your mouse, grab the three-line icon and drag the product to where you would like the product to be in your favorite list. 

You can find your Profile and Membership information under your name by clicking the downward arrow and selecting "My Account".

You can find your Profile and Membership information under your name by clicking the downward arrow and selecting "My Billing".

Our business hours can be found in the top header under the question-mark icon.

Your EULA can be found under the question-mark icon. 

Stellar MLS's contact information can be found under the question-mark icon

Your TOU can be found under the question-mark icon.

Yes, there is a toggle switch at the top where you can choose your preferred language for viewing/downloading EULA.

Yes, the EULA must be signed before you can proceed to the Stellar Central Workspace to access any products. There is no way to bypass it. If you close the EULA, you will automatically be signed out of Stellar Central and will be prompted to sign the EULA again on your next login attempt.

You must sign your name exactly as shown. The system is case sensitive and there should not be any extra spaces between or after the last character of your last name.